April 18, 2018 @ 8:00 am – 1:00 pm
Turner Construction
375 Hudson St
New York, NY 10014


LCI New York City Community of Practice


Failure Demand – A Hidden Drag on the Performance of Professional Services Firms

A very large part of professional services work or effort is the result of failure demand. There are two types of demand on our time: demand for our value-added services and demand that arise from processes that don’t result in the expected outcomes. This requires some do-over and is usually accompanied by superfluous supporting work. Reducing failure demand makes a firm more profitable, nimble and staff more engaged. Along with the way, people become better problem finders and learners, amping up kaizen efforts.

The event has two parts: a general failure demand workshop followed by an exploration of implementation approaches to take back to your companies.

During the Failure Demand workshop participants will learn to identify the four sources of failure demand, to recognize where in their workdays they are doing work that has failure demand as its source, and to “trystorm” countermeasures to learn how to remove the failure demand at its source.

Following the workshop, the group will learn how companies are successfully attacking failure demand in their organizations. Participants will learn about tools, organizational approaches and frameworks for identifying, tracking and leading an effort that jump starts enterprise-wide kaizen. Participants will also leave able to lead the general failure demand workshop for their organization.

Hal Macomber – For 19 years Hal has been coaching architects, engineers, builders and their clients to adopt Lean as their operating strategy. Hal did his first production system project in the summer of 1974 in the butcher department of a supermarket. He followed that with a two-year stint in the operations research department of the Bank of Boston in 1976 – 1978. Hal was selected to study quality and just-in-time production in Japan in the mid 1980’s.

Calayde Davey- (Co-Authored, The Pocket Sensei) – studied her masters in architecture in South Africa and with the help of a Fulbright Scholarship, obtained a PhD in Environmental Planning Economics, and Urban Development at Kansas State University. In her last few years in the U.S., she worked on a Lean Integrated Project Delivery (IPD) project in the roles of Lean production engineering and BIM.

 Registration Rate – $100.00

Light breakfast will be available